App Support

 

Phaile – App Support

Welcome to Phaile Support

Thank you for using Phaile — your modern file manager and file utility app.

Phaile helps you manage, organize, access, and work with your files, documents, photos, videos, audio, and PDFs in one convenient place.

Features

  • 📁 File and folder management
  • 📄 Document and PDF management
  • 🖼️ Photo and video management
  • 🎵 Audio file management
  • 🔄 File transfer
  • 📦 File compression
  • 🛠️ PDF and file utilities
  • 🔐 Private files and Face ID protection
  • 💾 Storage overview
  • ⭐ Premium tools and ad-free experience

Frequently Asked Questions

How do I import files?

Open Phaile and use Import File to select files from the available file sources on your device. Imported files can then be managed within Phaile.

Where are my files stored?

Files managed by Phaile are generally stored locally on your device unless a specific feature requires you to share or transfer them elsewhere.

We recommend keeping a backup of important files.

How do I create a folder?

Open All Files, tap the + button, and select the folder option if available in your current version of Phaile.

How do I search for a file?

Open the relevant file section or folder and use the Search field to find files by name or other supported information.

How do I use Face ID protection?

If Face ID protection is available for your device and enabled in Phaile, you can use your device's biometric authentication to protect supported private content.

Phaile does not access or store your Face ID data.

How do I restore my purchase?

If you previously purchased a Phaile subscription or lifetime access, use the Restore Purchases option in the App's subscription or settings screen.

Make sure you are signed in with the same Apple Account used to make the original purchase.

How do I cancel my subscription?

Subscriptions purchased through the Apple App Store are managed through your Apple Account.

You can manage or cancel your subscription through:

iPhone/iPad → Settings → Apple Account → Subscriptions

Deleting Phaile does not automatically cancel an active subscription.

Why am I seeing advertisements?

The free version of Phaile may display advertisements.

An eligible Phaile premium subscription may provide an ad-free experience as described on the purchase screen.

I purchased Premium but it isn't unlocked.

Please try Restore Purchases first.

If your premium access is still unavailable, contact us using the email below and include:

  • Your Phaile app version
  • Your device model
  • Your iOS version
  • The purchase/subscription you made
  • A screenshot of the issue, if possible

Please do not send your Apple ID password or payment-card information.

Contact Support

If you need help with Phaile, please contact us:

Email:
mitalmalaviya0707@gmail.com

When contacting support, please provide a clear description of the problem and, if possible, your device model and Phaile app version.

We will do our best to assist you.

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